FREE SHIPPING FOR STANDARD ORDERS TO LOWER 48 STATES

We offer Free Shipping on all standard orders to the lower 48 states through Zen Concessions. 

We even cover extra costs such as liftgate service, so the price you see is the price you pay!

SURCHARGE FOR STANDARD ORDERS TO HAWAII AND ALASKA

We charge an additional $200 per order for shipments to Hawaii and Alaska.

Zen Concessions reserves the right to inform you of shipping costs before orders are finalized.

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock, and your credit card information matches the information you supplied with your order, here is what you can expect.

Standard Shipping :

If your order is confirmed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 34145

ORDER TRACKING

Immediately after your order is shipped you will receive an email containing shipment tracking information.

ORDER SHIPMENT

We Ship UPS, FedEx, USPS Priority, R+L Carries, & SAIA LTL Freight

Orders are shipped via UPS Ground, FedEx Group, USPS Priority Mail, R+L Carriers, & SAIA LTL Freight to street addresses in the USA. Please allow an additional 2-5 days for transit time. Expedited shipping may be available upon request - call our customer service center for more information. We will determine the best carrier for the products you order and ship accordingly.  We're sorry, but we do not ship outside of the USA. UPS does not deliver to PO Boxes, and all orders going to a PO Box must be shipped via USPS Priority Mail. 

In most cases, we will automatically request the shipping company to require a valid signature at delivery. If a signature is not required at delivery, we will not be held liable for shipments after they are confirmed delivered by the shipping company. We will notify you of any delays to your order as soon as we are aware of them. 

Freight Deliveries

Larger products will be shipped via freight. Your phone number will be provided to the freight shipping company. Once your product has shipped and has arrived at the destination terminal, the freight company will call you to arrange a delivery window that works for you.

If you are unreachable for more than 5 days, the order will either need to be shipped back to the manufacturer or held for storage. At Zen Concessions, we are happy to provide the initial shipping for free on many orders; however, if this situation arises where you are unreachable - you will be responsible for whatever the extra charges (eg: Storage fees, extra shipments, etc.) amount to.

Shipping Speed

While we will make every effort to have the product delivered to you as quickly as possible, we cannot guarantee timing due to events that may occur outside of our control.

Specific shipping policies and times will depend on the manufacturer and warehouse location. Please see the following list of manufacturers to determine your shipping time. If you do not receive tracking information from us within six business days of your order, please follow up with a customer service representative.

Expedited Shipping

We understand that sometimes you need your items right away (1-2 business days), and standard shipping just won't cut it. In these cases, please contact us and our customer service representatives will be happy to provide you an expedited shipping quote. Unfortunately, our Free Shipping promotions do not extend to expedited shipping.

DAMAGES

Please inspect the packaging of your items when they arrive - on occasion, damage does happen on a freight shipment and it is important that you refuse the shipment and make a note of all of the damage. If your items do arrive damaged, please send photos to team@zenconcessions.com and we will process an insurance claim on your behalf. If a shipment is not refused on the sight of damage, we are unable to process a claim with the manufacturer. Do not sign for damaged goods. All our products are of FOB origin, meaning the carrier has ensured the product left the origin in good condition. If you sign for damaged goods, you are assuming responsibility - Open all containers and inspect your packages before the carrier leaves and you sign!

You have the option of refusing delivery if the freight appears to be damaged. Check the count of the items ordered, and note on the carrier's delivery receipt any shortages. If any damage appears outside of the package, have the driver inspect the packages and note on the carrier's delivery receipt the damage. Immediately after delivery, open all cartons to determine if there is any concealed damage.

Retain all damaged items with their packaging.

Call carrier to report damage and request an inspection within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.

Confirm call in writing by registered mail and keep a copy for your records.

Make sure the damaged items have not been moved from the receiving area prior to the discovery of the damage. Allow the inspector to inspect damaged items, cartons, inner packing materials, and freight bills. Be sure to retain your delivery receipt, it will be required as supporting documentation when a claim is filed. Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report otherwise a new item cannot be ordered to replace what can be repaired.

Continue to retain damaged merchandise even though the inspection has been completed. Damaged items cannot be used or disposed of without written permission from the carrier. Do not return damaged items to the shipper without written authorization from the supplier. If damaged items are picked up by the carrier for salvage secure the receipt.

If a shipment is refused and there is no damage, restocking fees will be incurred. This will be decided at the sole discretion of the manufacturer.

Zen Concessions will not be held financially responsible for any damaged goods that have been signed for.