Returns & Cancellations

Cancellations

Upon charging an order, we are responsible for payment processing fees that are not returned to us if an order is refunded. For this reason, we only charge orders after a 24-hour grace period to allow you to review the various information sent you by email to confirm your order.

If you cancel your order within the 24-hour grace period, we are able to void your payment and your card will not be charged.

Should you desire to cancel your order after this 24-hour grace period, your refund will be less a 5% administration fee.

While in the vast majority of cases there will be no other items of concern when cancelling an order, in some select cases an order may be too far along the production process for cancellation. In this case, we will do our utmost to negotiate a reasonable cancellation fee, but it could be upwards of 25-50% of your order.

Returns

Because of differing warranties and manufacturer policies returns are reviewed on a case by case basis. Any concerns must be submitted to us by email or telephone within 30 days from the date of purchase or 2 days from the date of receipt, whichever comes first.

If a return is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 25% restocking fees. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility.

The buyer must ensure that the shipping address is correct when placing an order. The buyer will be responsible for items that are returned to the wrong location.

If you open a chargeback rather than communicating with us, you forfeit your right to return your order.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. Used items will not be considered for returns. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, we will not process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

The purchaser agrees that they will abide by Zen Concessions's decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of Zen Concessions. 

Refunds

We are happy to provide a refund whenever the need arises. Please see the above information regarding cancellation fees, restocking fees, and return shipping should they be applicable to your situation.

Refunds will only be issued to the original payment method that was used when placing the order.